Order problems

I'm also having some problems. I ordered on 1/12 & havent received anything nor have I heard a word. I was just trying to find an email to contact someone & I'm not even having any luck finding an email address! It is a little frustrating. :(

I ordered the Ultimate Bundle on December 1st. I'm in Canada so I didn't realistically expect my cd to arrive last Tuesday, but it's been over a week now. Guess I should have gone digital.
I can't seem to find any way to contact anyone to resolve this.

I always regret pre ordering the CD. I'm regretting it again. I'm still waiting too. It was out last Tuesday!! Hello??!! How annoying!

Mine hasn't come either. I've emailed info@Dierks.com 3 times and another email address once and have not received a reply from any of them. I'm getting kinda ticked off. I've never had a problem ordering anything on here before. Idk what's up this time...

I also ordered the Ultimate Bundle and have yet to receive it. I also don't know who to contact about getting my fan club membership transferred to my original dierks.com account (fail on my part). I'm so frustrated! I paid for priority shipping and still don't have anything! This is the last time I do something like this. Especially since it seems as if there is no one to notify! :(

The only place I got a response from with customer support was: questions@merchmo.com
They handle Dierks merchandise and they werent a big help but its something.

Hi all,

I am a member on another site that MCN manages and they have advised on that site to just click their logo at the bottom of this page and then "Contact Us" for their contact information. They have been very responsive with my emails in the past to their address at support@musiccitynetworks.com

Good luck!

I also Pre-Ordered DB's CD, Poster etc..Package. However, I Emailed my concerns at: questions@merchmo.com and was varified it was shipped 2/3/2012! They ship via USPS, which takes 1-2 wks for Delivery to Canada but can take up to 5 wks?
I can't wait to get mine and my fingers are crossed it soon arrives!
I can't wait to play DB's New CD!
Cheers!

So just an update... Ordered on 2/8 and still nothing on 2/20. This MerchMo company is telling me there are out of 2 of the items in the package deal. Dierks!! If you're listening... get a better merchandise group...how long have they had to get ready for this.

Did everyone get their items? I STILL have not received mine!! I ordered the Ultimate Bundle on 1/12/12, never received anything. I sent an email on 2/28, I was told it was sent on 2/6, never received it. I sent an email again on 3/12 & I was told it was sent again on 3/2. It was suppose to AGAIN be sent, to a different address this time, on 3/14. On 3/23 I received 1 item (the journal) at the original address they said they sent to twice. I sent another email & on 3/26 I received a response that they were sorry for the delay but they were waiting to receive tshirts & I should be receiving everything else soon. It is now 4/16 & I have yet to receive anthing more. It's very sad that Dierks' CD came out in February & I still havent received it from the FC :( Of course, I went ahead & downloaded from iTunes, but that's not my point. Oh, of course they charged my card on 1/12!

I couldn't believe all the DB Items I received! His Autographed CD, Poster etc... I couldn't have asked for anything better! I am a True Fan of Dierks and it's an Awesome DB Fan Club!
Cheers,
Wendy (DB Congress Member)